Front Office Clerk at OSCE Office for Democratic Institutions and Human Rights (ODIHR)

The Office for Democratic Institutions and Human Rights (ODIHR) is the principal institution of the OSCE responsible for the human dimension.  ODIHR is active throughout the OSCE area in the fields of election observation, democratic development, human rights, tolerance and non-discrimination, and the rule of law. ODIHR’s assistance projects and other activities are implemented in participating States in accordance with ODIHR’s mandate.
Tasks and responsibilities:
Under the general supervision of the Senior Administrative Assistant, the incumbent performs the tasks of a Receptionist, Switchboard Operator, Meeting Assistant, Administrative and Mail Clerk. Work is organized in shifts between 8 am and 6 pm.
The incumbent performs the following duties:
  • Operating a telephone switchboard; placing official incoming calls, establishing telephone connections upon request of staff members, taking and delivering messages.
  • Obtaining additional information on the identity of persons from the Security Guards who are controlling access of visitors to the building.
  • Greeting visitors and supplying general information on the work programme of the Office;
  • Supporting in-house meetings with administrative/logistics services;
  • Distributing mail correspondence and parcels to addressees;
  • Keeping informed on presences/absences (including duty travel, annual leave, attendance at outside meetings) of staff members and answers queries in that respect;
  • Providing logistic support for in-house meetings and conferences;
  • Updating logs of official correspondence (Note Verbale) and experts contracts, scanning invoices;
  • Performing other duties as assigned.
Education and Experience:
  • Completed secondary education;
  • Two years of office experience, including at least one year of experience as a switchboard operator;
  • Proficiency in Polish and English, Russian language is an asset;
  • Ability to operate modern telephone equipment;
  • Excellent communication skills and tact in dealing with people from a variety of national and cultural backgrounds;
  • Monthly remuneration, subject to social security deductions, is approximately PLN 5.100 OSCE salaries are exempt from taxation in Poland.
  • Social security will include participation in the Cigna medical insurance scheme (current approximate deduction for a staff member is 45 Euro) and OSCE Provident Fund. The Organization contributes an additional amount equivalent to 15% of the employee’s salary to this pension-style fund while the employee contributes 7.5%. Other allowances and benefits are similar to those offered under the United Nations Common System for general services employees.
  • Appointments are normally made at step 1 of the applicable OSCE salary scale.
  • Expected start date of the employment: 01 January 2018
How to apply:
  • If you wish to apply for this position, please use OSCE’s online application link found under
  • The OSCE retains the discretion to re-advertise the vacancy, to cancel the recruitment, to offer an appointment at a lower grade or to offer an appointment with a modified job description or for a different duration.
  • Only the OSCE on-line applications will be accepted and short-listed applicants contacted.
  • The OSCE is committed to diversity and inclusion within its workforce, and encourages qualified female and male candidates from all national, religious, ethnic and social backgrounds to apply to become a part of the Organization.
  • Please note that vacancies in the OSCE are open for competition only amongst nationals of participating States, please see
  • No application fees or information with respect to bank account details are required by OSCE for our recruitment process.
  • Please note that in the event of invitation for interview, the OSCE is unable to reimburse costs incurred.

Application deadline: 17 October 2017

Read more and apply here.

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