Administrative Support Agent with German at Ingenico, Brussels

Ingenico-LogoIngenico is looking for a talented individual with strong administrative and organizational skills.

Your job
Reporting to one of the Team Leaders Customer Care, your responsibilities will cover administrative/support tasks related to customers.
After an intensive on-the-job training, you will be an expert in Ingenico Payment Services products and services, allowing you to take part in:
  • Merchant contract management: accuracy check of information provided by the merchant
  • Creation and set up of accounts for high-profile merchants
  • Payment method activation for merchant accounts
  • Password administration for newly registered merchants
  • Incoming Administrative Request handling by mail, tickets and phone (contract and invoice duplicate requests, billing information changes, etc.)
  • Filing and treatment of official documents
  • First contact for financial issues (invoices, credit notes, payment terms, etc.)
  • Screening of the admin mailbox and ticketing system, as well as taking appropriate action
  • Backup for the sales team (mainly by phone)
  • Active collaboration in projects

Candidate should fit following requirements:
– Bachelor Degree with preferably 1-2 year(s) experience in a similar position
– Very fluent in German and English, any other European language is an asset
– Good communication skills
– Flexible and able to adapt to a fast-paced environment
– Team spirit
– Independent and willing to take initiative
– Problem-solving
– High drive for result, combined with an eye for detail

Location: Brussels, Flemish Brabant, Belgium

Read more and apply here.

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