VN CY2016-03 Operations Assistant (Social Background)

VACANCY NOTICE CY2016-02

OPEN TO INTERNAL AND EXTERNAL CANDIDATES

Duty Station:                             Nicosia, Cyprus

Position title:                             Operations Assistant (Social Background)

Organizational Unit:                 Operations Department

Type of Appointment:               Special Fixed Term – 9 months, with a possibility of extension

Classification:                               G4

Estimated Starting Date:            01.05.2016

Reference Code:                            VN CY2016-02

General functions

Under the direct supervision of the Programme Coordinator and the overall supervision of the Officer in Charge (OiC), and in the framework of the Assisted Voluntary Returns and Reintegration in Cyprus, as well as IOM Cyprus country office operations, the Operations Assistant (Social) will have the following duties and responsibilities:

Core functions/Responsibilities

1. Responding to regular written and oral enquiries from potential clients and their representatives regarding voluntary

2. Interview returnees, assist in completing application forms and assessing their return and reintegration needs

3. Verifying that all cases correspond with the agreed voluntary return criteria, and submit to relevant authorisation for approval

4. If required, assist returnees in obtaining valid documentation to facilitate their travel and re‑entry to country of origin

5. Ensure all reintegration applications are sent to the appropriate IOM mission, and evaluate needs of returnees in liaison with IOM mission.  Co-ordinate the reintegration assistance with IOM Missions in countries of  origin and Social Workers (assessment of the needs upon return; co-ordination of the investigation and the tailoring of the re-integration programme with the Field Mission and the social workers).

6. Arrange the return travel for returnee by the most direct & economical route to final destination, including the provision of transit assistance if necessary

7. Liaise as necessary and keep IOM’s missions at the countries of transit and destination informed.

8. Provide social assistance and facilitate medical assistance when necessary

9. Maintain beneficiary files and provide regular statistical reports to the Programme Coordinator

10. When requested, conduct reintegration monitoring and evaluation activities in countries of return

11. Perform such other duties as may be assigned.

Desirable Competencies:

Behavioural

a) Takes responsibility and manages constructive criticism; b) Works effectively with clients and stakeholders to meet resource needs of IOM c) Promotes continuous learning and communicates clearly d) Displays mastery of subject matter e) Actively contributes to an effective, collegial, and agreeable team environment f) Displays awareness of relevant technological solutions.

Technical

a) Accepts and gives constructive criticism, b) Follows all relevant procedures, processes, and policies, c) Meets deadline, cost, and quality requirements for outputs, d) Monitors own work to correct errors, e) Takes responsibility for meeting commitments and for any shortcomings, f) Establishes and maintains effective working relationships with clients, g) Demonstrates interest in improving relevant skills, h) Proactively develops new ways to resolve problems, i) Provides constructive feedback to colleagues, l) Sets clear and achievable goals consistent with agreed priorities for self and others, m) Persistent, calm, and polite in the face of challenges and stress, n) Treats all colleagues with respect and dignity, o) Works effectively with people from different cultures by adapting to relevant cultural contexts, p) Works effectively in high-pressure, rapidly changing environments.

Education and Experience:

Completion of secondary School Diploma, Bachelor degree in Social Science, Psychology or related field, b) Four years of relevant professional experience, c) Minimum two years of operational experience in Refugee and Migration related issues.

Languages

Fluency in oral and written Greek and English required. Any other IOM official language is an advantage.

Method of Application:

Applications (CV and motivation/cover letter in English) should be addressed to ROBrusselsRMHR@IOM.int quoting the above vacancy notice number.

Closing date: 12th April 2016

Read more and apply here.