Under the direct supervision of our Head of Justice Technology you will:
- Help design online dispute resolution procedures and be closely involved in translating the development roadmap of an online justice platform into clear user stories.
- Translate the experiences of parties and legal professionals with online justice into clear management reports.
- Support our partners (who are courts, legal aid boards and other access to justice organisations) in providing a great experience to the users of the Rechtwijzer by solving issues reported by users.
- Provide first-line support, analyse issues and triage them internally and externally.
- Contribute to the ongoing improvement of the platform through Quality Assurance testing.
You bring to the table:
- Strongly developed discipline and eye for details.
- Strongly developed capacity to think logically.
- Pro-active, self-starting personality.
- Problem-solving capabilities.
- Hands-on, positive attitude.
- Strongly developed interpersonal skills.
- Good communication, both verbally and in writing.
- Good listening and analytical skills.
- Independence and capability to work with little supervision.
- Good organisational and project management skills.
- Excellent working knowledge of English and Dutch.
- Start-up mentality to a young legal tech venture with high disruption potential.
- Affinity with software development (no need to be a developer, but a basic understanding of IT projects is a plus).
- Bachelor/Master degree in Information Management, Business Administration, Economics, management or equivalent.
Location: The Hague, the Netherlands
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